77hd's Privacy Policy

77hd ("we", "us", or "the platform") provides a safe and reliable online gaming and betting service for users in Bangladesh. Your privacy is our highest priority. This Privacy Policy ("Policy") describes what information we collect when you use 77hd's website, mobile application, or related services, how that information is used, our policy on sharing information with third parties, and the steps we take to protect your data.

In this Policy, "user", "you", or "your" refers to any individual who uses 77hd's services or accesses our platform. By using our services, you are considered to have given your consent to the terms of this Policy. If you do not agree with any term of this Policy, please refrain from using our services.

We may collect information about you from various sources. The different categories of this information are described below:

2.1 Information You Provide Directly

Information you provide yourself during account registration, use of services, or when contacting us may include:

• Full name, date of birth, and gender
• Email address and contact details
• National ID or passport number (when required for identity verification)
• Payment details such as your mobile number for bKash, Nagad, Rocket, or Upay
• Gaming preferences and account settings
• Messages and complaints sent to our customer service team

2.2 Automatically Collected Information

The following information may be collected automatically when you use our platform:

• IP address, browser type and version
• Device information such as operating system and device ID
• Pages you visit, click patterns, and duration of visits
• Login and logout times and session data
• Geolocation data (only with your consent)
• Information collected through cookies and similar tracking technologies

2.3 Information Received from Third Parties

For identity verification, fraud prevention, and service quality assurance, we may sometimes collect information from trusted third-party service providers. Such data collection is always carried out in compliance with applicable laws and regulations.

77hd uses collected information for the following legitimate purposes:

• Account management: To create, verify, and keep your account secure.
• Service delivery: To carry out gaming, betting, and payment transactions.
• Legal compliance: To comply with anti-money laundering (AML) and know-your-customer (KYC) regulations.
• Fraud prevention: To prevent illegal activity, fraudulent transactions, and security breaches.
• Customer support: To respond to your complaints and questions and resolve issues.
• Personalised experience: To present platform content and offers according to your preferences.
• Analytics and improvement: To improve the quality and usability of our services.
• Communications: To send important notices, policy updates, and account-related information.

77hd does not sell or lease user data. However, information may be shared with third parties in the following limited circumstances:

4.1 Service Provider Partners

Necessary information may be shared with trusted service providers for core operations such as payment processing (bKash, Nagad, Rocket, Upay), identity verification, technical support, and fraud prevention. These partners operate under our direction and under strict confidentiality agreements.

4.2 Legal Obligations

We may be required to provide information to law enforcement authorities or government bodies to comply with court orders, regulatory directives, or legal requirements.

4.3 Business Transfers

If for any reason 77hd's business operations are transferred to another entity, user data may form part of that transfer. However, the new entity will be required to comply with the terms of this Privacy Policy.

You have a number of important rights over your personal data that 77hd respects and is committed to upholding:

9.1 Right of Access

You may request at any time what information we hold about you. We will provide this information within a reasonable period.

9.2 Right to Rectification

You may request correction of any inaccurate or incomplete information we hold about you. We will ensure the necessary corrections are made as soon as possible.

9.3 Right to Erasure

In certain circumstances you may request that your data be deleted. However, data retained to fulfil legal obligations may fall outside the scope of this right.

9.4 Right to Restrict Processing

In certain circumstances you may ask us to limit the processing of your data.

9.5 Right to Object

You may object at any time to your data being used for marketing purposes. An option to opt out of such communications will be included in every marketing message we send.

77hd's services are intended only for individuals aged 21 and above. We do not knowingly collect personal information from any minor. If we are informed or become aware that information from a minor has been collected, we will immediately delete that information and close the associated account.

Parents or legal guardians who believe a minor has registered on our platform should contact us immediately.

We may update this Privacy Policy from time to time. Amendments to this Policy may be required due to expansion of services, technological changes, legal requirements, or business changes.

For any significant changes, we will:

• Send a notice to your registered email address
• Display a clear notification on our website
• Clearly explain the nature of the changes

Continued use of our services after a revised Policy is published will be considered as your acceptance of the new Policy. The date of the most recent update will be shown at the top of this page.

If you have any questions, concerns, or complaints about this Privacy Policy, please contact us. Our data protection team will handle all your requests with appropriate care.

We commit that:

• We will respond to your contact within a reasonable period
• Your complaint will be reviewed with complete impartiality
• We will always maintain a cooperative approach to resolving issues
• Where necessary, we will guide you on how to escalate the matter to a higher level